Warranty Details

Every machine comes with a 1-Year Warranty

Further enhancing the reliability of our machines is our standard 1-year warranty. The standard warranty covers labor, parts, and return shipping costs for a depot repair in the event your machine may malfunction or have a defect in workmanship. Our machines are built to last and are extremely reliable. We believe an excellent warranty coupled with a reliable machine is a winning combination for our customers. Additionally, because our machines come standard with on-site delivery, set up, and a two hour training session, you can be certain that you’ll be 3D printing on day one.

What’s Covered

  • Defects in material or workmanship
  • Frame and Structural Components
  • Linear Motion Components
  • Electronics Components
  • 2-3 Week Depot Repair Service
  • Return Shipping/Delivery
  • Phone and Email Support

What’s Not Covered

  • Maintenance Parts (as detailed on our Maintenance Services page)
  • 2-3 Business Day On-Site Repair
  • Failure due to improper use and/or maintenance
  • Failure due to improper environmental conditions
  • Failure due to improper electrical conditions

Have a question or having issues with your machine?

Please call us at (770) 559-1520 or send us an email. We will respond promptly.

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